Refund policy

Refund Policy

At Custom Lazer Made, we take pride in creating quality products made especially for our customers. We want you to be happy with your purchase, and if there’s a problem with your order, we’ll do our best to make it right.

Refunds & Replacements

We offer refunds or replacements for items that:

Arrive damaged or defective
Are different from what you ordered due to an error on our part

Please contact us within 30 days of your purchase date to report an issue. When contacting us, please include your order number, a brief description of the problem, and photos of the item if it arrived damaged, defective, or incorrect.

Personalized & Custom-Made Items

Because many of our products are personalized, engraved, or made specifically for you, custom-made items cannot be returned or refunded due to a change of mind, incorrect information provided when ordering, or an error in personalization details submitted by the customer.

Please carefully review all names, dates, wording, spelling, colors, sizes, and other personalization details before submitting your order.

If we make an error while creating your custom item, please contact us and we’ll work with you to make it right.

Product Care

To help keep your Custom Lazer Made products looking their best, please follow any care or cleaning instructions provided with your purchase. Damage caused by improper use, cleaning, washing, storage, or normal wear and tear is not considered a product defect.